Alok Rajasukumaran

Own technology strategy and architecture across AI, full-stack SaaS and mobile, leading the teams that have delivered 100+ client projects in healthcare, retail, banking and enterprise.

Also serving: Dubai, UAE; Riyadh, Saudi Arabia; Muscat, Oman; Kuala Lumpur, Malaysia.

• Lead 30-50 engineers at any one time, and 100+ across 100+ client projects to date, delivering an eight-figure portfolio on time and to spec.
• Own enterprise architecture across AI, cloud and full-stack: the standard all 100+ delivered projects are built against.
• Hold the flagship client platform at 99.95%+ uptime, and set the SLA and review standards the other teams deliver against.
• Introduced CI/CD and shared engineering standards that cut release cadence from every 4 to 8 weeks down to weekly across the portfolio.
• Hired 200+ engineers over four years to staff 100+ client projects across India and the Gulf, screening around 5 candidates a day at peak.
• Partner with clients through demos and solutioning, translating what they need into an architecture they can afford to run.
• Retained most of the founding engineering team through 4 years of scaling to 100+ client projects.

Co-founded an AI healthtech startup and set its technology vision, architecture and roadmap, leading the engineering team and vendor partners across India and the UAE.

Also serving: Dubai, United Arab Emirates.

• Designed the architecture behind Cliniqally: doctor and patient apps on both web and mobile, running in 10+ clinics, covering scheduling, records, prescriptions, billing and clinician-patient messaging.
• Built all 4 surfaces on one NestJS backend over PostgreSQL and MongoDB, with Angular on the web and Flutter on mobile.
• Set the release bar the Cliniqally apps shipped against: every change reviewed before merge, 80%+ test coverage, shipping weekly.
• Took crash-free sessions from 10% to 90% and cut the defect rate to 5%.
• Built and managed an engineering team of up to 30, plus vendor partners across India and the UAE.
• Advised the investors on where the technology budget went and what it would cost to run the platform past launch, work that added about 18 months of runway.

Led digital transformation across a four-country operation, running a 25+ person IT function split between software and hardware in Oman, Saudi Arabia, the UAE and India.

• Led a 25+ person IT operation across Oman, Saudi Arabia, the UAE and India: 8 on software including 2 contractors, 7 on hardware, and the support staff behind both.
• Cut procurement spend by at least $240K a month, about $2.9M a year, by running competitive multi-vendor bidding for hardware and software across all four regions.
• Ran the Muscat development team hands-on, writing code alongside them and reviewing every change before it merged, and travelled to each of the four sites to scope what it needed.
• Owned the hardware and software portfolio outright, from servers and endpoints through to licensing, plus every vendor relationship behind it.
• Moved every process off paper and onto systems built in-house, across all 4 offices, with a reporting hierarchy that stuck.
• Replaced walk-ups and phone chasing with digital request flows, which cut the support team’s load enough to move them onto work-sharing and a new testing function.
• Put AI note-taking into meetings, WRENCH SmartProject across every project, and Zoho pipelines behind task and ticket monitoring.

Built enterprise systems for global clients: IoT platforms for an Australian telecom, ERP and internal apps for an auction group and a US financial-services firm, and internal AI/ML models.

• Delivered IoT platforms and R&D initiatives for Telstra, Australia’s largest telecom.
• Extended the ERP and internal tooling behind Pickles, Australia’s largest auctioneer.
• Rebuilt internal systems and ERP workflows for First American, a US title-insurance firm.
• Built and tuned internal AI/ML models, written test-first and shipped as microservices on Azure.
• Maintained SonarCloud and ESLint standards with 80%+ automated test coverage.

Designed enterprise chatbots and internal applications for KPMG, wired into their core systems, built in Agile with Node.js, Angular, .NET and Azure.

• Built the chatbot layered over KPMG’s audit process, and maintained the flagship audit application behind it, rolled out across the KPMG group.
• Kept that application and the internal tools around it wired into the firm’s core systems.
• Collaborated directly with KPMG stakeholders to align delivery with business goals.
• Ran the IoT lab, Orion’s own space for prototyping sensor and hardware ideas before they reached client work.
• Delivered in Agile alongside cross-functional teams on the client side.

Led a team building AI-powered chatbot platforms with ML and NLP, owning code quality, version management, and technical hiring.

Also serving: San Francisco, California, USA.

• Architected AI chatbot platforms for 5 clients plus 3 internal production bots, reaching thousands of learners, spanning AIML, NLP, ontology, ML and deep learning.
• Managed 80+ Azure servers and a team of IIT interns; owned code quality and version control.
• Ran technical recruitment end to end, from sourcing and screening to onboarding, contributing to 50+ engineering hires across my career.
• Built the company’s internal tooling, including the messaging platform the whole company ran on.

Promoted twice in 31 months to Lead Developer on the Innovation Team, delivering chatbots, voice skills, cross-platform apps and e-commerce serving 150,000+ daily visitors.

• Directed several delivery teams from the Innovation Team, held the review gate on what merged, and picked which emerging technologies Astro-Vision adopted.
• Architected 3 client chatbots plus Alexa and Google voice skills and cross-platform apps.
• Operated high-traffic e-commerce serving 150,000+ daily visitors across 70+ services, with A/B testing and SEO.
• Shipped iOS and Android apps exceeding 100,000 installs.